Support Policy

Support Policy

Shipping Policy

Free EXPEDITED Shipping, No Order Minimum

Last updated October 22, 2021.

1. Shipping Status


Delivery times may be longer than usual due to the COVID-19 pandemic across the globe.

Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).

For any questions, please contact our customer service via support@dreo.com.

2. What countries do you ship to?


US only. And we cannot deliver to the following areas:

1. Alaska

2. American Samoa

3. Guam

4. Hawaii

5. Marshall Islands

6. Northern Mariana Islands

7. Palau

8. Puerto Rico

9. Rhode Island

10. U.S. Virgin Islands

11. Armed Forces Americas

12. Armed Forces Europe

13. Armed Forces Pacific

Thank you for your understanding.

3. How long does delivery take?


Products are shipped via Expedited service and will be normally delivered within 2 business days after receiving the order. Orders received on business days before 10:59 pm PST will be shipped within 24 business hours.

4. How will my delivery be shipped?


Most orders will be processed by Amazon, and USPS/UPS/FedEx will also function as our logistics partners to ship out Dreo products. We will choose the carrier that we think works best for our customers.

When you place an order on the Dreo website, you will receive a shipping info email from Amazon and/or one from the website. Please check your registered email inbox for your order status. Additionally, you can check the shipping info through My Account > Order History after you log in to our website.

5. I ordered more than one item. Will they all be delivered at the same time?


We try to make sure all your items reach you at the same time.

6. Can I change the delivery address of my package after it has been shipped out?


A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address.

If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to Dreo as undeliverable. When the carrier returns an undeliverable package to Dreo , please contact Dreo to make arrangements for reshipment.

7. What do I need to do when I received a different product than what I ordered?


Please contact Customer Service at support@dreo.com