Terms of Service

Last updated: April 9, 2025
 
THESE TERMS OF SERVICE CONTAIN IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ THEM CAREFULLY.
 
THESE TERMS OF SERVICE REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.
 
BY USING THE SITE OR PLACING AN ORDER FOR PRODUCTS OR SERVICES FROM THE SITE, YOU ACCEPT AND ARE BOUND BY THESE TERMS OF SERVICE. YOU SHALL NOT USE THE SITE OR ORDER PRODUCTS OR SERVICES FROM THE SITE IF YOU (A) DO NOT AGREE TO THESE TERMS OF SERVICE, (B) ARE NOT AT LEAST 18 YEARS OF AGE, OR (C) ARE PROHIBITED FROM ACCESSING OR USING THE SITE OR ANY OF THIS SITE’S CONTENTS, GOODS OR SERVICES BY APPLICABLE LAW.
 
1.AGREEMENT. These terms and conditions (these “Terms of Service” or “Terms”) apply to your use of this website (this “Site”) and the purchase and sale of products and services through the Site. This Site is owned and operated by Hesung Innovation Corp. and its affiliates, including Dreo Incorporated (collectively, “DREO”, “we”, “us”, or “our”). DREO can be reached at 377 Valley Rd, Unit #2686, Clifton, NJ 07013. We may change these Terms without prior written notice to you at any time, in our sole discretion. The latest version of these Terms will be posted on this Site. Your continued use of this Site after a posted change in these Terms will constitute your acceptance of and agreement to such changes.
 
2.PRIVACY. Your use of this Site is also governed by our Privacy Policy, which is incorporated into these Terms. Our Privacy Policy governs the processing of all personal data collected from you in connection with your use of the Site.
 
3.ACCESSIBILITY. We are dedicated to ensuring that all users can easily access and navigate this Site. For more information, please refer to our Accessibility Statement, which is incorporated into these Terms.
 
4.SITE CONTENT. This Site is provided “as is” and may use internet services that are not under our direct control. We make no representations or warranties that this Site or its features will always be accessible or that it will function in an error free manner. This Site may provide links to other websites. These Terms or our Privacy Policy may not apply to those other websites, which may have their own terms and policies.
 
5.INTELLECTUAL PROPERTY. All content on this Site including without limitation graphics, logos, trademarks, images, and software is, and shall continue to be, the property of DREO or its content suppliers and is protected under applicable copyright, patent, trademark, and other proprietary rights. Any copying, redistribution, use or publication by you of any such content or any part of this Site is prohibited. Under no circumstances will you acquire any ownership rights or other interest in any content by or through your use of this Site.
6.SITE USE. We grant you a limited, revocable, nonexclusive license to use this Site solely for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works, or other use. You shall not copy content from the Site, reverse engineer or hack into the Site, or use materials, products or services in violation of any law.
 
7.COMPLIANCE WITH LAWS. You shall comply with all applicable laws regarding your use of this Site. You further agree that information provided by you is truthful and accurate to the best of your knowledge.
 
8.THIRD PARTY SERVICES. This Site may include content, products, promotions, or services provided by a third-party that utilizes, integrates with or is ancillary to the services offered on this Site, including, but not limited to, social media platforms, websites, advertisers, payment processing (e.g., Stripe), and/or reporting services (collectively, the "Third-Party Services"). We may reference, enable you to access, or promote (including on this Site) Third-Party Services. Further, we may, now or in the future, implement tools through this Site that enable you to link or export information from this Site to Third-Party Services, including features that allow you to link your account to such third-party services (e.g., Facebook or Twitter) or interact with Third-Party Services (e.g., "like" or "share"). By using the Third-Party Services, you acknowledge and agree that we may transfer such information to the applicable Third-Party Service, at your direction, consistent with our Privacy Policy. The Third-Party Services are provided for your convenience only and DREO does not approve, endorse, or recommend any Third-Party Services. All statements and/or opinions expressed on or via the Third-Party Services, and any materials, and all articles and responses to questions and other content, other than the content provided by us, are solely the opinions and the responsibility of the person or entity providing those materials. YOUR ACCESS TO AND USE OF ANY THIRD-PARTY SERVICE IS AT YOUR OWN RISK. DREO DISCLAIMS ALL RESPONSIBILITY AND LIABILITY FOR YOUR USE OF ANY THIRD-PARTY SERVICE. PROVIDERS OF THIRD-PARTY SERVICES MAY REQUIRE YOU TO ACCEPT THEIR OWN TERMS OF USE PRIOR TO ACCESSING THEIR THIRD-PARTY SERVICE AND ANY INFORMATION YOU PROVIDE TO SUCH THIRD-PARTY SERVICES MAY BE SUBJECT TO SEPARATE PRIVACY POLICIES. DREO IS NOT A PARTY TO THOSE AGREEMENTS; THEY ARE SOLELY BETWEEN YOU AND THE PROVIDER OF THIRD-PARTY SERVICES.
 
9.ONLINE STORE. Our online store is hosted by Shopify Inc., which provides us with an online e-commerce platform that allows us to sell our products and services to you. When you place an order for any products or services through this Site, you agree to Shopify Inc.’s Terms of Service and acknowledge their Privacy Policy.
 
10.ORDER PLACEMENT. You may order our products through this Site. You may add the product(s) you wish to purchase to your cart, after which you will go through our checkout procedure where you will enter your contact details, delivery and billing information. Please confirm your order is correct (e.g., the product(s) and delivery address) before clicking the “pay now” button.
 
11.ORDER ACCEPTANCE AND CANCELLATION. You acknowledge that when you place an order for any products or services that we offer through this Site, your order is an offer to buy, under these Terms, all products and services listed in your order. If we do not accept an order that you place through this Site, we will not be obligated to sell the products or services to you. We may choose not to accept any orders in our sole discretion. After we receive and accept your order, we will send you a confirmation email with your order number and details of the items you have ordered. Acceptance of your order and the formation of the contract of sale between DREO and you will not take place unless and until you have received your order confirmation email. We reserve the right to suspend the supply of products that we make available through this site for any reason, including (a) to resolve any technical issues, (b) to update the product(s) to reflect changes in relevant laws and regulatory requirements, or (c) to make changes to the product(s) as notified by us to you.
 
12.PAYMENT TERMS. All applicable prices are set forth alongside the goods and services offered on this Site. Such prices are subject to change at any time by us in our sole discretion. If you place an order for a product through this site before the price changes, the price for your order will be as stated on this Site at the time when you placed your order. You will be responsible for the prices stated at the time of your transaction, as well as any: (a) sales, use, excise, and related taxes, and (b) applicable shipping and handling charges. We accept credit card payment via Visa, Mastercard, American Express, Discover, and Diner’s Club. We accept electronic payment via Shop Pay, PayPal, Amazon Pay, Google Pay, and Venmo. By using any such card or payment provider, you represent and warrant to us that you have full right and authority to make such purchase in the manner elected without violating any applicable law, rule, or regulation.
 
13.DISCOUNT CODES. From time to time, we may make available discount codes (“Codes”) via email or other marketing channels. Codes will allow a discount to be applied to a new order through this Site. To apply a Code, you must apply it where specified during the check-out process. You acknowledge that (a) Codes are only valid for the period of time as specified in the relevant email or marketing communication, (b) except as expressly stated in the relevant email or marketing communication, Codes are only valid on full-priced items and cannot be used on sale or promotional items, (c) you may only apply one Code per order, (d) Codes cannot be exchanged for cash, are non-transferable, and cannot be applied towards delivery charges, and (e) we reserve the right to withdraw, amend or extend offers at any time on reasonable notice. We provide specific offer terms and conditions with each Code. For specific information relevant to that Code, you must refer to the email or marketing communication on which it is featured.
 
14.SHIPMENTS. We will arrange for shipment of the products to you. You shall pay all shipping and handling charges specified during the ordering process. Title and risk of loss with respect to any products you order through this Site pass to you upon delivery. While we will use reasonable efforts to meet the shipping and delivery dates provided online, you acknowledge that we will not be responsible for any delays in shipments. All shipments of products purchased through this Site are subject to our Shipping Policy, which is incorporated into these Terms.
 
15.RETURNS. If you, for any reason, are not satisfied with your order, all returns are subject to our Refund Policy, which is incorporated into these Terms.
 
16.REPRESENTATIONS AND WARRANTIES. You represent and warrant to us as follows: (a) that you have the right to enter into any transaction contemplated under these Terms without violating these Terms, any applicable law, rule, or regulation, and/or any agreement with, or rights of, any third party; (b) that you will not use the products purchased through this Site in any way that would violate any applicable law or third party right of any kind; and (c) that you are purchasing products through this Site for solely your own use, and not for resale and/or export.
 
17.LIMITED WARRANTY. Our warranty terms and conditions, including certain disclaimers and limitations on our liability with respect to products, are available here and are incorporated into these Terms. Your owner’s manual also contains the terms and conditions of our limited warranty with respect to any products you purchase through this Site. To obtain warranty service on your product, or if you have any questions regarding our limited warranty, you may contact us at support@dreo.com or at (888) 290-1688 (available from Monday-Friday, 9:00 AM-5:00 PM PST/PDT).
 
18.DISCLAIMER. THE INFORMATION ON THIS SITE IS PROVIDED ON AN “AS IS,” “AS AVAILABLE” BASIS. YOU ACKNOWLEDGE THAT USE OF THIS SITE IS AT YOUR SOLE RISK. DREO DISCLAIMS ALL WARRANTIES OF ANY KIND WITH RESPECT TO THIS SITE, INCLUDING BUT NOT LIMITED TO ANY EXPRESS WARRANTIES, STATUTORY WARRANTIES, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TO THE EXTENT YOUR JURISDICTION DOES NOT ALLOW LIMITATIONS ON WARRANTIES, THIS LIMITATION MAY NOT APPLY TO YOU. YOUR SOLE AND EXCLUSIVE REMEDY RELATING TO YOUR USE OF THIS SITE WILL BE TO DISCONTINUE USING THIS SITE.
 
19.INDEMNIFICATION. You shall indemnify, defend and hold DREO and its partners, employees, and affiliates (collectively, the “DREO Parties”), harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, related to your violation of these Terms or use of this Site.
 
20.LIMITATION OF LIABILITY.
IN ADDITION TO THE DISCLAIMERS AND LIMITATIONS ON OUR LIABILITY SET FORTH IN OUR WARRANTY TERMS AND CONDITIONS, AND TO THE FULLEST EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES WILL DREO BE LIABLE OR RESPONSIBLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL (INCLUDING DAMAGES FROM LOSS OF BUSINESS, LOST PROFITS, LITIGATION, OR THE LIKE), SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN ANY WAY RELATING TO YOUR USE OF THIS SITE, EVEN IF YOU HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
YOU MAY HAVE ADDITIONAL RIGHTS UNDER CERTAIN LAWS (INCLUDING CONSUMER LAWS) WHICH DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. THE EXCLUSIONS OR LIMITATIONS IN THESE TERMS THAT DIRECTLY CONFLICT WITH SUCH LAWS MAY NOT APPLY TO YOU.
21.GOVERNING LAW AND JURISDICTION. All matters arising out of or relating to these Terms are governed by and construed in accordance with the internal laws of the State of New York without giving effect to any choice or conflict of law provision or rule (whether of the State of New York or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of New York.
 
22.DISPUTE RESOLUTION AND BINDING ARBITRATION.
 
23.YOU ACKNOWLEDGE THAT YOU AND DREO ARE WAIVING ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.
 
24.ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND DREO ARISING FROM OR RELATING IN ANY WAY TO YOUR USE OF THIS SITE OR PURCHASE OF PRODUCTS OR SERVICES THROUGH THIS SITE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.
 
25.Judicial Arbitration and Mediation Services, Inc. (“JAMS”) will administer the arbitration in accordance with JAMS’s Comprehensive Rules & Procedures, including the JAMS’s Consumer Rules (as applicable), as modified by, except as modified by this Section. The JAMS’s rules and a form for initiating arbitration proceedings are available on the JAMS’s website at: https://www.jamsadr.com/rules-comprehensive-arbitration/. You acknowledge that these Terms evidence a transaction in interstate commerce, and the Federal Arbitration Act and other applicable federal law will govern the interpretation and enforcement of this Section.
 
26.The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the Terms are void, voidable or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction.
 
27.The arbitration will be held in the county in which you reside or at another mutually agreed location. If the value of the relief sought is $10,000.00 or less, either you or DREO may elect to hold the arbitration by telephone and/or video conference or based solely on written submissions. This election will be binding on the other party, unless the arbitrator requires an in-person hearing. Either you or DREO may attend an in-person hearing by telephone and/or video conference, unless the arbitrator requires otherwise.
 
28.We will bear all our own costs, as well as your reasonable outside attorneys’ fees, actually incurred in connection with any such arbitration proceedings; provided, however, that if we are the prevailing party, you shall promptly reimburse us for all amounts that we expended on your behalf.
 
29.You acknowledge that arbitration will be on an individual basis. In any dispute, NEITHER YOU NOR DREO WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS IN COURT OR IN ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. You acknowledge that the arbitral tribunal may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding. You further acknowledge that the arbitral tribunal has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction.
 
30.Notwithstanding the foregoing provisions of this Section, you may elect to pursue a claim in small-claims court rather than submit to binding arbitration, but only if you provide us with written notice of your desire to do so within 90 days of the date of your purchase transaction. Any small-claims court proceeding initiated hereunder will be limited solely to your individual dispute, and you acknowledge that you are not permitted to file, or participate in, a class action suit or consolidated claim in small-claims court with respect to these Terms.
 
31.If any provision of this Section is found unenforceable, the unenforceable provision will be severed, and the remaining provisions of this Section will remain in full force and effect.
 
32.NO WAIVERS. Our failure to enforce any of our rights hereunder will not constitute a waiver of our right to make such enforcement in the future, subject to applicable law.
 
33.ASSIGNMENT. You shall not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this Section is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.
 
34.NO THIRD-PARTY BENEFICIARIES. Except for the DREO Parties, these Terms do not and are not intended to confer any rights or remedies upon any person other than you or DREO.
 
35.NOTICES.
 
36.We may provide any notice to you under these Terms by (i) sending a message to the email address you provide, or (ii) by posting to this Site. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.
 
37.To give us notice under these Terms, you shall contact us as follows: (i) by email to support@dreo.com, or (ii) by personal delivery, overnight courier or registered or certified mail to Hesung Innovation Corp., 377 Valley Rd, Unit #2686, Clifton, NJ 07013. We may update the email address or address for notices to us by posting a notice on this Site. Notices provided by personal delivery will be effective immediately. Notices provided by email or overnight courier will be effective one business day after they are sent. Notices provided by registered or certified mail will be effective three business days after they are sent.
 
38.SEVERABILITY. If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.
 
39.ENTIRE AGREEMENT. These Terms will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.