Shipping policy
Last updated May 06, 2025.
Where does DREO ship to?
-United States
Note: In order to ensure fast delivery and efficiency, the following areas may not have delivery support or may need additional delivery charges. If you need products delivered to one of the following areas, please contact our customer service at support@dreo.com before confirming your order.
-United States
| Delivery | Area | Zip Code |
| Not Supported | Alaska | 99501–99950 |
| Not Supported | Hawaii | 96701–96898 |
| Not Supported | Puerto Rico | 00601–00988 |
| Not Supported | Guam | 96910–96932 |
| Not Supported | American Samoa | 96799 |
| Not Supported | Northern Mariana Islands | 96950–96952 |
| Not Supported | U.S. Virgin Islands | 00801–00851 |
| Not Supported | Marshall Islands | 96960–96970 |
| Not Supported | Palau | 96939–96940 |
| Not Supported | Armed Forces Americas | 340xx |
| Not Supported | Armed Forces Europe | 090xx–098xx |
| Not Supported | Armed Forces Pacific | 962xx–966xx |
| Limited - Restrictions apply | Rhode Island | 02801–02940 |
How will my order be delivered?
We select the carriers that work best for our users. Depending on your location and products, carriers may vary to ensure faster delivery and stock availability.
United States Standard Delivery: FedEx/USPS/UPS, delivery takes 3 to 7 working days.
Note: Delivery times may vary during holidays, peak demand season, major events, among other external factors.
How do I track my order?
You will receive an email including your order tracking code once the order is confirmed. You can visit https://www.17track.net/en and use the provided code to track your order delivery status.
Please contact support@dreo.com, or submit a request on https://support.dreo.com/en/support/request If you haven't received your tracking code.
I want to personally sign my package
Delivery couriers don't offer this option by default, if you need this service please contact support@dreo.com or or submit a request on https://support.dreo.com/en/support/request (additional fees may apply).
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route, but you can contact support@dreo.com within 2 hours after placing your order to modify the address.
Do I have to pay for delivery?
-Most products available on dreo.com have free-shipping.
Free-shipping Exceptions:
Coverage:
1.Loss Coverage. Packages Marked as “Delivered”: If your packages are marked as “delivered” by the courier but you do not receive them, we will consider them lost, provided you submit sufficient supporting documents.
2.Damage Coverage. If your packages are damaged during transit, we will compensate you bby offering either a replacement or a refund. The compensation amount will not exceed the original purchase value of the items.
3.Mis-delivery by Courier. If the delivery address provided does not match the address specified in your order information, we will compensate the costs incurred to correct the address, subject toour approval.
Need more help? Contact us
DREO customer support is always ready to help. Please contact customer service at
TEL: (888)290-1688
Mon - Fri. 9:00 am - 5:00 pm PST/PDT
Email: support@dreo.com