If you're not 100% satisfied, you can return your undamaged product within 30 days for a full refund, no questions asked. For non-defective returns, the buyer is responsible for return shipping costs. Once your item arrives at our warehouse and passes inspection, we'll promptly process your product refund.
All new DREO products are protected by our reliable warranty, with coverage against material defects and workmanship for 12 months from the date of purchase (refurbished or second-hand products are not covered).
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Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h
Cleaning and Maintenance
It is recommended that the heater be cleaned at least one time during the operating season and before off-season storage in order to provide the optimum level of performance Always disconnect the appliance from the mains by switching it off and removing the plug from the power outlet before cleaning • Turn the heater OFF, unplug it and wait for the heater to cool down • Use only a soft cloth to gently wipe the outer surfaces of the heater clean • Do not use any cleaning agents or detergents • Never immerse the heater in water and never allow water to drip into the motor housing. Be sure not to wet the Heating Element and the switches • Do not allow water to run into the interior of the heater as this could result in a fire or electric shock hazard • For storage, you may leave the heater covered to protect it from dust. Store it in a cool, dry location and arrange the cable away from traffic areas so that it will not be tripped over or damaged
Why is there no air coming out?
1. Re-plug the power cord or test it with another socket 2. Press the power button/remote control to power on 3. Check the air inlet/outlet and see if there is any obstacles and abnormal deformations.
Why is my heater not turning on?
1. Ensure that the voltage and frequency is the same as required in the user manual 2. Check if the power button on the control panel is abnormal by turning it on/off via the remote control 3. Check whether the LED light on the panel is on when plugged in 4. Take a short video
Why does the fan heat up so slowly?
1. Switch the unit to HI mode 2. Switch to normal mode 3. Clean the air inlet/outlet
Why is my heater not warm enough?
1. Switch the unit to HI mode 2. Switch to normal mode 3. Check if ambient temperature or room temperature is too low. Test the unit in a different room.
Why is my heater generating so much noise?
The higher the gear setting of the space heater, the louder the noise will be. We recommend turning down the unit speed to see if the noise will be reduced. Please also try the following steps 1. Take a short video for us to confirm if it is abnormal 2. Relocate the unit and ensure the heater is on a stable, secure surface 3. Try to apply lubricant to the base if the noise only happens while the heater rotates
Why is my LED screen blinking?
1. Ensure that the voltage and frequency is the same as required in the user manual 2. Take a short video
Why are the buttons on the control panel not working? Why is my remote not working?
Control panel 1. Test with the remote control 2. Take a short video of this issue Remote 1. Test by controlling the space heater via the control panel 2. Replace the battery in the remote as instructions in the User Manual Note: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type
Why does my heater shut off randomly?
1. Check if it is due to that the timer is on 2. When the set temperature is reached, the heater will stop working, and come back on when ambient temperature is lower than the set temperature 3. When the ambient temperature is above 50°C / 122°F, the heater will stop heating and the overheat alarm will be triggered with malfunction code FF on LED display and beeps. Please unplug it from the power source and power it on again when the ambient temperature drops below 50°C / 122°F
Why is the OSC function not working?
1. Make sure the Oscillation Function has been activated. 2. Relocate the unit and make sure the heater is on a stable, secure surface. Note: If there is cracking sound when oscillating, please try to apply lubricant to the base if possible.
Why is the appliance so hot?
1. It is normal that the surface of the heater will become hot during use. Normally, it is below 55°C. 2. For Radiator Heater, the surface of the heater may reach 80°C maximum Please unplug the power cord and wait the unit to cool down, then restart it
There is odor coming out of the heater, what can I do?
For brand new machines, there will be a slight odor. It is recommended that customers use it with ventilation for the first few uses to dissipate the odor
What can I do if the heater is tripping during use?
1. The power exceeds the home circuit load. Please unplug other high power appliances and try again 2. If it is tripping due to product short circuit, replacement should be arranged
What does E1 code mean?
Temperature sensor open circuit
What does E2 code mean?
Temperature sensor short circuit Take a short video to confirm and replace it
Does this space heater have an oscillation (rotating) feature?
This model is designed as a fixed-angle heater and does not oscillate. It is engineered to provide powerful, steady, and focused warmth directly to your target area, ensuring a more consistent and quiet heating experience.
Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h
Customer Reviews
4.7/ 5.0
This product is rated 4.7 of 5.0 stars. It has received 452 reviews.
Customer Reviews
Overall rating: 4.7 / 5 from 452 reviews.
So I’ve been using this heater for about a year now and I can tell you that during the winter months in Texas it gets pretty cold out and you don’t necessarily want to turn on your apartment heater. This heater is perfect for heating up a chilly bathroom in the morning or in the evening and one of the things that I like is that it does not draw a lot of energy even all the way up to 95° and level three fan speed.
This DREO heater is amazing. It’s small but heats up my whole room super fast. It has three modes (Eco, Heater, and Fan Only), and they all work great. I love that you can customize everything — turn the display on or off, mute the button beeps, set a timer, and use the remote (which works perfectly). The buttons are smooth, the design is clean and minimalist, and overall it works perfectly. Honestly the best heater I’ve ever owned.
I really like this little space heater. It is very compact and it puts out a lot of heat. It heats up quickly and has multiple settings to make you warm and toasty.
Instructions for use reinforce the intuitive nature of the controls. The form and finish are quality. Heating is immediate and fills my 12'x15' room. The product is new to me so we will see over time how it performs.
We're very pleased with our Dreo 316 Heater. It's compact, quiet, and perfect for the small space we're using it. We're pleased with the delivery time, too.
Was looking for a heater for my attached garage for my new best friend to keep my cat warm in the winter. This is the one! So warm and toasty? Kitty cat won't leave would definitely recommend!
Genuinely love this heater it’s soooo much quieter than my last one!!!
The remote is a game changer also!! I love that it’s got temperature on the front that you control!
Very happy with this purchase!
I bought this for my office, this room gets a little chilly and I thought I would try the little space heater and it is beyond what I expected. It was amazing purchase matter fact I ordered a second one for a different office. It will not disappoint small and compact.
Great portable unit for a small space. I bought to use under my desk, as the western exposure and two outside walls leave the floor very chilly in the fall/winter. I was surprised at how powerful it is; the high setting is far too hot in close proximity. I didn’t think I needed a remote, but it’s a great option and makes it easy to adjust the settings. I would recommend.
I ordered this heater and received it the same day. Beautiful design and quality. It is perfect for my bedroom which can get a little chilly. When I turned on the heater, I immediately felt the warmth. It gets hot quickly and made my bedroom feel so good. Don't wait to get one, you will be impressed with this heater as I was. I will order a bigger one in this brand for my living room.
Bought this brand because I have a Dreo air circulator that has been great. This heater looks really nice and has a surprisingly small footprint compared to the amount of heat it can put out. There’s no “burning” smell and it heats up very quickly. Best part is the remote control. Can’t speak to the durability yet but happy with this purchase.
This heater is very quiet. Heats up a bedroom size space nicely. The last heater I bought had plastic knobs which soon broke but this one just has a touch pad to turn on and off, which I like.
I was looking for a way to save money on my heating bill so I decided to get a personal heater instead of running my home one and this thing is amazing! I have it setup in pretty good size room and when it's running the temperature gets hot. It doesn't have much of a smell and I haven't had any issues so far a good investment.
This little guy really packs a punch. I recently started WFH and the spare room I work in is always cold in the winter even with the vents open. So I knew I’d need to order a space heater before it gets too cold here in MI. I was scouring Amazon and this brand kept popping up. I looked at a few of their models and decided this one would fit my needs. It heats up quickly, I didn’t notice any smell, and it doesn’t oscillate but for me that’s fine. I appreciate that it comes with a remote, too. This thing really is great value for the price.
We like our space heater and we keep it away from anything flammable and sitting on an old floor heater which does not work anymore. It is small but puts out plenty of heat for our living room. Thank you for fast delivery.
I live in a small apartment and this heater warms it right up. I keep it at a steady temperature so when it reaches that temperature it automatically turns off and then goes back on when cooled off, which I love. The other feature I like is that it shuts right off when tipped over so easy to use just set the settings to your liking and you’re set Quality is good, well worth the price
I bought this heater for using in my bathroom. Despite it's comoact side, it heats up the room pretty quickly and the size works perfectly for it to sit underneath my floating vanity.
The remote control works great and you don't need to point it at the heater.
Its an amazing little heater, a little smaller then I thought but it being small doesn't affect how well it works it heats my entire living room. Definitely worth buying.
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